Do you want to cancel your order, or is some information wrong, such as your address? You can cancel or change your order yourself via the link below:
👉 Change or cancel your order
How it works
Enter your order number and the postcode of your delivery address.
We send an email to the email address of your order. Click the link in that email to confirm that the request is from you. The link is valid for 15 minutes and can be used once. Please also check your spam folder.
Choose what you want: Cancel order or Change order details.
When cancelling, you can optionally give a reason. When changing, choose what you want to change (delivery address, email address, name or phone number, or something else) and describe the change you want.
Submit your request.
What happens next?
Your order is automatically put on hold so that it will not be shipped.
Our customer service reviews your request and changes the order, or cancels it if that is still possible. You will always hear from us.
This means your order is not yet cancelled or changed at the moment you submit your request.
Good to know
Has your order already been shipped, or is it already on its way to you? Then we can no longer stop it. You can return it once you have received it.
See How do I return my product?.Is your order already on hold, for example because you already submitted a request? Then you do not need to do anything. If you want to add something, email support@shop-toppers.nl.
No longer have access to the email address of your order? Email us at support@shop-toppers.nl and we will check your details manually.
This form is for orders placed in our own webshops. Did you order via Bol.com, Amazon or Kaufland? Then cancel or change your order through that platform.
We only change a new email address or a new address after our customer service has checked it.