Want to return something? It only takes a few steps via our return menu. Enter your order number and postal code and we will automatically guide you to the right return procedure – even if you ordered via Bol.com, Amazon or Kaufland.
👉 Register a return at shop-toppers.nl/return
What happens per sales channel?
- Webshop (shop-toppers.nl or one of our brand shops): you enter our return portal, select the product and reason and immediately receive a return label.
- Bol.com: register the return in your Bol account (Orders → Return). You receive a free return label right away; we show you the steps.
- Amazon: register the return in your Amazon account (Returns & Orders → Return or replace items).
- Kaufland: you enter our Kaufland return portal.
Return period and conditions
- You can return a product within 14 days of receipt, provided it is unused, complete and in its original packaging.
- Hygiene products (e.g. products with attachments that come into contact with the body) can only be returned if the product and the attachments are unopened and in the original, sealed packaging. If the packaging has been opened or the product has been used, we have to refuse the return; the product is then destroyed or sent back to you at your expense.
- Pack the product carefully, preferably in the original box. Damage caused by poor packaging may be deducted from the refund.
Is your product defective?
Then you don't need to return it. Request a replacement via our defect form; in most cases we send a new item without you having to return anything.
Status of your return
Choose 'I want to check the status of my return' in the return menu, or read What is the status of my return?.