No parcel yet? In the vast majority of cases it still arrives within a few days. Please go through these steps first:
- Check whether your order has been shipped. Look at shop-toppers.nl/track-en-trace. Is your order marked as 'being processed'? Then it is not on its way yet.
- Check the status with the carrier. The track & trace shows where the parcel is and whether a delivery attempt has been made.
- Check with neighbours and pickup points. Parcels are sometimes delivered to a neighbour or a pickup point, occasionally without a note.
- Wait until 7 days after the expected delivery date. Carrier delays happen, especially in busy periods.
Still nothing after 7 days?
Then fill in the non-receipt declaration. We immediately start an investigation with the carrier and make sure you get a solution: a new shipment or a refund.
👉 Fill in the non-receipt declaration
Does the carrier say 'delivered' but you have not received anything? Fill in the declaration as well and mention this; we will then request the proof of delivery.