I have not received my product

Have you not received your order yet? Please follow the steps below first.

1. Check whether your order has been shipped.
   Always wait until you have received a shipping confirmation or find your track & trace with this link.

2. Wait at least 7 days after the indicated delivery date.
   In most cases, the parcel is delivered within this additional timeframe.

3. Check with your neighbours.
   Sometimes parcels are delivered to a neighbour without notice.

If your order has still not been delivered 7 days after the expected delivery date, please complete the form below and email us with a short explanation.

👉 Declaration of non-receipt:
https://shoptoppers.net/declaration-of-non-receipt

Once we receive your declaration, we will investigate the issue.