📦 Order & Delivery

In our webshop you can check out with checkout via bol. You log in with your bol account, so your address and contact details are filled in automatically. You then choose whether to pay via bol (for example pay later) or with one of our own payment methods. Good to know - You order from our webshop, not from bol. We process and ship your order and are also your point of contact for questions, returns and warranty. - Your order therefore does not appear in your bol order history; you receive th...

You can always find your track & trace via our Track & Trace page. Enter your order number and postal code and you are redirected straight to the carrier: 👉 shop-toppers.nl/track-en-trace Also in your email - As soon as your order has been packed, we send you an email confirming that the order has been completed. - Shortly afterwards the carrier (usually DHL or PostNL) emails you the track & trace link. - Your order confirmation also contains a link to track the shipment. No track & trace vi...

Delivery time The exact delivery time is shown on the product page and during checkout. Ordering several products with different delivery times? We usually ship them separately, so you don't have to wait for the slowest item. Shipping - We process orders on business days, during the day and in the evening. - As soon as your order has been packed you receive an email from us; the carrier's track & trace follows shortly afterwards. - Ordered before the cut-off time shown on the product page? Th...

Yes, you can. You cannot select a pickup point during checkout yet, but as soon as your parcel has been registered with the carrier you can easily arrange it yourself via the track & trace. How to do it - Open the track & trace link from the carrier's email, or go to shop-toppers.nl/track-en-trace. - Choose 'Change delivery options' on the carrier's page (DHL: 'Deliver to a DHL ServicePoint'; PostNL: 'Collect at a PostNL point'). - Select the pickup point you want and confirm. You will be noti...

No parcel yet? In the vast majority of cases it still arrives within a few days. Please go through these steps first: - Check whether your order has been shipped. Look at shop-toppers.nl/track-en-trace. Is your order marked as 'being processed'? Then it is not on its way yet. - Check the status with the carrier. The track & trace shows where the parcel is and whether a delivery attempt has been made. - Check with neighbours and pickup points. Parcels are sometimes delivered to a neighbour or a ...

Paying in our webshop is safe and easy. You can choose from the payment methods below, for both consumers and business customers: - iDEAL (also via Wero) - Bancontact, Belfius and KBC/CBC (Belgium) - Credit card (Visa, Mastercard) - Klarna – pay later or in instalments - Billie – pay later by invoice for business customers - Checkout via bol – log in with your bol account and optionally pay later via bol - And more, depending on your country All payments go through a secure payment environment...