As soon as we have received and checked your return, we process the refund. The amount is then back on your account within 5 business days, via the payment method you used.
Per situation
- Paid via iDEAL, Bancontact, credit card or another direct payment method: the amount is refunded to the same account or card.
- Pay later (e.g. Klarna, Billie or via bol): the payment obligation is cancelled or adjusted automatically; you don't need to do anything. Already paid? Then Klarna/Billie refund the amount.
- Ordered via Bol.com or Amazon: the refund is handled through the platform, usually within a few business days after we have processed the return.
Nothing received yet?
First check the status of your return via shop-toppers.nl/return. If the return is marked as 'processed' and the amount is still not visible after 5 business days, contact us via our contact form with your order number.