The fastest way: go to shop-toppers.nl/return, choose 'I want to check the status of my return' and enter your order number and postal code. You will immediately see whether your return has been registered, is on its way, has been received or has already been processed – including the track & trace of your return parcel.
Ordered via the webshop?
After registering your return you received a confirmation email from our return portal. That email contains a link that opens your return request and shows the current status.
Ordered via Bol.com or Amazon?
You can see the status in your Bol or Amazon account and via our return menu. As soon as we have received and checked the parcel, the refund is initiated through the platform.
Return not registered via the form, or shipment returned to sender?
Please allow a processing time of up to 7 days after the parcel has arrived at our warehouse. These returns are processed manually, which takes a little longer.
No update after 7 days?
Contact us via our contact form with your order number and, if you have it, the track & trace code of your return parcel. We will look into it right away.