🔄 Returns, Defects & Refunds

Want to return something? It only takes a few steps via our return menu. Enter your order number and postal code and we will automatically guide you to the right return procedure – even if you ordered via Bol.com, Amazon or Kaufland. 👉 [Register a return at shop-toppers.nl/return](https://shop-toppers.nl/return) What happens per sales channel? - Webshop (shop-toppers.nl or one of our brand shops): you enter our return portal, select the product and reason and immediately receive a return labe...

We're sorry your product is defective or arrived damaged. We are happy to solve this quickly – usually by sending a replacement product, without you having to return anything. 👉 [Request a replacement product](https://shoptoppers.net/defect) How it works - Fill in the form with your order number and a short description of the problem. - Add a clear photo or video of the defect. Without visual material we cannot process your request. - We review your request within 2 business days and let you ...

The fastest way: go to shop-toppers.nl/return, choose 'I want to check the status of my return' and enter your order number and postal code. You will immediately see whether your return has been registered, is on its way, has been received or has already been processed – including the track & trace of your return parcel. Ordered via the webshop? After registering your return you received a confirmation email from our return portal. That email contains a link that opens your return request and ...

As soon as we have received and checked your return, we process the refund. The amount is then back on your account within 5 business days, via the payment method you used. Per situation - Paid via iDEAL, Bancontact, credit card or another direct payment method: the amount is refunded to the same account or card. - Pay later (e.g. Klarna, Billie or via bol): the payment obligation is cancelled or adjusted automatically; you don't need to do anything. Already paid? Then Klarna/Billie refund the...