🔄 Returns, Defects & Refunds

Order placed via our webshop? You can easily return your product using our return form: 👉 https://shoptoppers.returnless.com/en Order placed via an external platform? For platforms such as Bol.com, Amazon, or Kaufland, please follow the return instructions provided by the platform where you placed your order. Return Conditions for Hygiene Products Hygiene products can only be returned if both the product and all attachments are unused and sealed in their original packaging. If we determine ...

We’re sorry to hear that. If your product is defective or arrived damaged, you can request a replacement product using the form below. 👉 [Request a replacement product](https://shop-toppers.nl/defect) After submitting the form, we will review your request. In most cases, we resolve this by sending a replacement product. Please make sure to include a clear photo or video showing the defect. Without visual evidence, we are unable to process your request. Have you already contacted us about this...

Have you registered your return via our Returnless form? After registering your return, you will have received a confirmation email. This email contains a link that allows you to open your return request. Via this link, you can immediately view the current status of your return. Return not registered via the form or has your shipment been returned to sender? Please allow up to 7 days of processing time after we have received the return. These returns are processed manually, which may take a l...

Once we have processed your return, you will receive a refund to your bank account within 5 business days. If you chose a post-payment method, the payment obligation will automatically be cancelled.