We’re sorry to hear that. If your product is defective or arrived damaged, you can request a replacement product using the form below.
👉 Request a replacement product
After submitting the form, we will review your request. In most cases, we resolve this by sending a replacement product.
Please make sure to include a clear photo or video showing the defect. Without visual evidence, we are unable to process your request.
Have you already contacted us about this issue via email, chat, or another channel?
In that case, there is no need to submit the form. We will handle your request through the channel you already used to avoid duplicate requests and delays.