We're sorry your product is defective or arrived damaged. We are happy to solve this quickly – usually by sending a replacement product, without you having to return anything.
👉 Request a replacement product
How it works
- Fill in the form with your order number and a short description of the problem.
- Add a clear photo or video of the defect. Without visual material we cannot process your request.
- We review your request within 2 business days and let you know by email how we will solve it.
Tips before you start
- Check whether the product is fully charged or properly connected and whether all parts are attached correctly.
- Check the manual or the product page; many 'defects' turn out to be a setting.
- Don't throw away the packaging or the product until you have heard from us.
Already contacted us about this defect?
If you have already emailed, chatted or spoken to us via another channel, please don't fill in the form again. We will handle your report via that channel, so there are no duplicate requests and you get an answer faster.